Frequently Asked Questions
>> Who do we sell to?
Any individual, organization or company can purchase from us. Our customers come in all shapes and sizes. We ship anywhere.
Creating an account using your email address and password will facilitate interaction with our site, such as the ability to view order history and more. However, you are not required to create an account at BoltNet.net in order to purchase products from us. You are given the option to checkout as a Guest.
We accept Discover, Mastercard, Visa, American Express and PayPal. Please note that a $0.50 surcharge is added to orders paid with PayPal.
BoltNet.net fastener orders are typically shipped USPS Priority Mail or UPS Ground, our choice, depending upon the products you purchase. We process orders as quickly as possible. Some orders ship same-day and some may take a few days to ship, depending upon the parts and quantities that you purchase. Please let us know if you require a different method of shipment. A specifically requested method of delivery could result in an additional shipping charge.
Eyewear orders are shipped USPS for FREE. To read more about our shipping policy, please click here.
We accept returns for credit, less a restocking fee. You must contact us for authorization prior to returning any product. Product must be returned to us within 14 days of you receiving it. All returned product must be new and unused, undamaged and in its original packaging for credit to be issued. Certain restrictions may apply to special-order product. The amount of the restocking fee will depend upon the product ordered.
You are responsible for any return shipping charges and restocking fees. If our error is the cause of the return, we'll cover the costs.
>> Privacy / Security
BoltNet.net is secure for online transactions. Personal information is encrypted and a dedicated SSL is used to ensure your security. To view our SSL certificate, hover over, and then click on, the Comodo EV SSL Site logo in the lower right corner of our website. It looks like this: